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Ambitious for Ayrshire - GP Practices in Ayrshire and Arran are changing

This ambitious change programme aims to ensure we are continuing to meet the needs of the people living in our local area by transforming how health and care services are delivered within your GP Practice, and the community services. More information is in this leaflet.

GP Practices in Ayrshire and Arran are changing to help you get the right care and advice when you need it. In addition to the staff you may currently see within the practice, there will be a range of new roles which will be part of the new multidisciplinary teams.

Over the coming year, these professionals will be based in or aligned to your GP practice. Your GP practice may also direct you to your local Pharmacist, Dentist or Optician. This may mean that you will not always see your GP.

You may have noticed that some of these changes are already happening in the Practice, with the new staff in place offering specialist appointments to patients who are benefiting from accessing these services.

These new changes will ensure you see the right person, at the right time, in the right place and these changes are all being introduced with the patient in mind at all times to ensure you see the right person, at the right time, in the right place.

Role of the Recepetionist to Signpost

When you call the Practice, our Receptionist may ask you some questions about your symptoms to find out who the right professional is to help you. This is a key part of their role to ensure you are seen by the right person, at the right time, in the right place.

Our receptionists are trained to signpost you to the most appropriate person or service. Any information you share with the Receptionist will be treated confidentiality.

You will then be redirected to the most appropriate professional depending on your symptoms. For example, if you have a muscular complaint, you could be offered an appointment with the Advanced Muscoskeletal Physiotherapist rather than waiting for a GP appointment.

Role of Advanced Muscoskeletal Physiotherapist

Over the coming year, practices will have access to an Advanced Muscoskeletal Physiotherapist working as first point of contact for patients to assess and treat pain that affects the muscles, ligaments, tendons and bones.

In many practices the Physiotherapist has been integral to the new way of operating and have shown the model has been a huge benefit to the patients and staff in the practice

Role of the GP Pharmacist

Over the coming year, practices will have access to a GP Pharmacist who will work closely with the GPs, nurses, physiotherapists and other practice staff, all with the common goal of coordinating the best possible care for patients.

Role of Community Link Worker/Connector

Over the coming year, practices will have access to a Community Link Worker/Connector who works with patients to support them with their health and wellbeing and to access wider groups or services in the community, providing guidance on a range of issues such as money or housing worries.

Role of Mental Health Practitioner

Over the coming year, practices will have access to a Mental Health Practitioner who can work with patients, providing assessment of possible mental health issues or concerns at a practice level.


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