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How To


Register with the Practice

Application to register can be made via the reception desk. Any patients registered with another local practice may be asked for additional information in support of their application to join our practice list.

Access the Clinical Team

Please note that patients are seen at the surgery by appointment only. You are free to attend the most appropriate member of our clinical team for your problem. Not all clinicians are available every day of the week. There may be occasions when individual clinicians are carrying out extraordinary duties and will therefore not be available for appointments at the surgery at that time.

If you need to be seen on an urgent basis you will be seen that day by the most appropriate clinician to deal with your problem. Please reserve these requests for matters which cannot wait for a routine appointment

Home Visits

Requests for non-urgent visits should be made before 10am. Patients are expected to come to the surgery if at all possible as there is a better range of facilities available on the premises.

Contact us byPhone

Telephone Consultation Appointments

These appointments are available every morning and afternoon from Monday to Friday and can be booked up to four weeks in advance. Telephone consultations may be appropriate for items such as dicussing test results, medication changes and hospital letters. These can be arranged by telephoning 01294 441441

Get General Telephone Advice

General advice about problems can be obtained from a member of our clinical team. You will be advised of a two hour window when a clinician will phone you back. This time may vary depending on demand. This service is available Monday to Frriday and we will endeavour to return your call on that day. However on days with high demand, or if you call late in the day, your call will be returned the next working day. Telephone 01294 441441

NHS24

Alternatively you can call NHS24 for general advice on 111

Appointments

Please note that you are seen at the surgery by appointment only. If you need to be seen on an urgent basis you will be seen that day by an appropriate member of the clinical team which may not be a doctor. Please reserve these requests for matters, which cannot wait for a routine appoiintment

Appointments System

To avoid your disappointment please note that an appointment is for a consultation about one condition only.

Routine Appointments

Our appointments can be booked up to four weeks in advance. These are 10-minute appointments that are available morning and afternoon Monday to Friday.

Same Day Appointments

These appointments are available every day. However, the number available varies from day to day. These appointments are subject to availability.

Nurse Appointments

Our Practice Nurses and Nurse Practitioners are available by appointment every day of the week. These can be booked directly by you by telephoning appointments on 01294 441441 or by making the request in person at the front desk.

Unwanted Appointments

On average 27 GP appointments, 26 nurse appointments and 12 Phlebotomist/HCA appointments per week could be freed up if patients were to cancel in plenty of time. This would prevent delays in other patients receiving appointments and appropriate treatment. To cancel an appointment please telephone: 01294 441441 and select option 6 when prompted. For your convenience appointments can be cancelled out of hours by telephoning this number.


© Townhead Surgery 2013-2018