Townhead Surgery

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Order a Repeat Prescription

NHS Ayrshire and Arran has agreed to move to a standardised time frame for ordering of repeat prescriptions. Our clinicians prescribe and dispense around 9 million prescription items each year. This seven day turn around will ensure they have the required time to undertake necessary checks to ensure the safe prescribing and dispensing of your medicines. 

This change will commence on Monday 20th February 2023.  We are asking for support from our citizens to do the following:

  1. Please now allow seven days from initially ordering your repeat prescription to collecting your medication at your community pharmacy
  2. Order all of your required prescription items at the same time.
  3. If you are on regular medication for a long term condition ask your GP practice or community pharmacy if a serial (longer term) prescription would be suitable for you.

The practice has now enabled Online Access to allow ordering of your usual regular repeat prescriptions.

This service is outwith the control of the practice and we will not know if the service is running unless you let us know you are having problems. Please let us know via our contact form.

Our entire regular repeat prescriptions are computerised. If your doctor wishes you to have regular medication on repeat they will arrange for the items to be entered on computer. Please allow 7 days from originally ordering your repeat prescription to collecting your medication at your community pharmacy. Please remember it is you or your representatives responsibility to ensure you allow enough time to obtain your medication.

Please let us know
If you need a prescription item today you must let us know before 11:00am!

If you forget to request a Repeat Prescription

If you forget to obtain a prescription for repeat medication and run out of important medicines, you may be able to get help from your pharmacy. Under the Urgent Provision of Repeat Medication Service, pharmacists may be able to supply you with a further cycle of a previously repeated medicine without having to get a prescription from your GP. If you receive stoma products from your pharmacy or other suppler and/or receive suppose such as continence products and welfare food from community services, you should ensure you have sufficient supplies as you may encounter difficulties in obtaining theses over public holidays, or when we are closed.

In person

You can do this by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request.

Please put this repeat prescription request in the box which is located on the front wall beside the surgery main entrance doors.

By post

You can post your prescription slip or written request to us at the Practice. You can include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the surgery. (Please allow extra time for any possible delays with the postal service).

Pharmacy Ordering/Collection Service

Pharmacies offer a prescription collection service from our Practice. This saves you time and unnecessary visits to the Practice. Please contact the pharmacy of your choice for more information if you wish to use this service.


A telephone answering service is available for ordering repeat prescriptions for patients who are unable to sign up for our online service. This service is also available for medication queries. 

Fax and email

Fax and email services are only available to patients with special needs and by prior arrangement.

Medication reviews

The doctors at the Practice regularly review the medication you are taking. This may involve changes to your tablets, in accordance with current Health Board policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.

Non-Repeat Items (Acute Requests)

Non Repeat Prescriptions known as “Acute” prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period and may require a review visit with your Doctor prior to being added onto your repeat prescription records.

Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.

Hospital Requests

When you are discharged from hospital you should normally receive five days supply of medication. On receipt of your medication requirements, which will be issued to you by the hospital, please bring this to the surgery or post via S.A.E. before your supply of medication has run out.

Hospital requests for change of medication will be checked by the GP first. Hospital prescriptions will be ready for collection in 48 hours. Prescriptions to be issued that day will be ready for collection after 4pm.

Additional Requests of Repeat Medication

A Scottish home and Health Department circular from 1971 clarifies the position on prescribing for patients going abroad for extended periods. It states:-

“If a patient intends to go away for a longer period(than two to three week’s holiday) he/she may not be regarded as a resident of this country and would not be entitled to the benefits of the National Health Service…. It may not be in the patient’s best interest for him/her to continue to self-medication over such longer periods…. If a patient is going abroad for a long period, he/she should be prescribed sufficient drugs to meet his/her requirements only until such time as he can place himself/herself in the care of a doctor at his/her destination.”

Where ongoing medical attention is not necessary, the patient may be given a private prescription.