Due to the demand on our services and reduced human resources as a result of the Covid-19 pandemic we are currently having to modify some of our services as advertised on our website. Please DO NOT come to the surgery unless you have been advised to do so by a member of our clinical team or if you have a pre-arranged appointment. If you need any further detail regarding any of our services please contact us for advice on 01294 441441 general enquiries.

Medicines are NOT in short supply. Please only order the medicines that you need. Do NOT order all medicines every time.
Pharmacies are extremely busy so please allow at least FIVE days after ordering medicines before collecting from your nominated pharmacy.

Online Services

You can now access a variety of services online without having to phone or visit the surgery.

Online services offered

  • Ordering repeat prescriptions.

The practice has now enabled Online Access to allow ordering of your usual regular repeat prescriptions.

This service is outwith the control of the practice and we will not know if the service is running unless you let us know you are having problems. Please let us know via our contact form.

Our online services are quick, easy and convenient to use from a smartphone, tablet or computer.

They will save you time and help you take more control of your health, particularly if you have any long-term medical conditions which require regular monitoring and prescriptions.

Getting started

To begin using GP Online Services you simply need to bring in two forms of identification (one of which must have a photo) and fill in a short form at reception. Alternatively, if you have an appointment with one of our GPs you can ask them to sign and vouch for your identity.

Our reception team will scan and return your documents then give you your personal login details and password. You will then be able to log in and access online services straight away. Please register within 14 days.

Please note we look closely at all applications for access to make sure they are genuine.

Access can also be withdrawn at any time if there are concerns about patient confidentiality.

Abuse of the Online System

Abuse of the system includes, but is not exclusive to the following:

  • Sending needless or abusive messages to the Practice
  • Repeatedly booking and cancelling appointments 
  • Repeatedly booking appointments over a short period of time
  • Booking appointments and not attending them 
  • Any offensive or abusive messages through the service 
  • Requesting prescriptions that you do not need.

Proxy access

If you are the parent of any children under the age of 12 you will need to fill in a ‘proxy’ access form to view their details. You can also grant access to a carer if you wish.

Security

We take the security of your information very seriously. Our clinical systems provider ensures that the information you provide when using the online services portal is protected. All communications with the web site are encrypted, using the same high security that major banks use for their internet transactions (128 bit SSL). Only you can see the personal information you enter.

Using the most up-to-date version of your web browser also improves security of information. Remember to close the browser after use, especially if someone else could access your computer.

?
This website collects data via Google Analytics. Opt in | Opt out
×