Due to the demand on our services and reduced human resources as a result of the Covid-19 pandemic we are currently having to modify some of our services as advertised on our website. Please DO NOT come to the surgery unless you have been advised to by a member of our clinical team or if you have a pre-arranged appointment. If you need any further detail regarding any of our services please contact us for advice on 01294 441441 general enquiries. 

It has been brought to our attention that some pharmacies are experiencing delays in processing prescription requests. If your prescription is not ready for collection at the pharmacy when expected please do not contact us as we have no control over this situation. You must liaise with the pharmacy.

Sharing information and consent

Why is it important that information is shared with you?

Healthcare staff have a duty to keep patient information confidential. However, staff also know that sharing information can be important to the health and wellbeing of both the patient and you. Staff are aware that it makes things easier for you and the patient if you are included in discussions and decisions about the patient’s care. These can be about practical, financial or personal things. So you can see that this can be a difficult situation for both staff and carers and why it helps to talk about it with the healthcare staff.

When can information about a patient be shared?

Sometimes healthcare staff have to break this rule of confidentiality, which means they must share information with other people. Staff have clear guidelines that they must follow if this happens.

What happens if a patient refuses to give consent to share information?

When a patient refuses to give consent, carers need to be given enough information so they can care for the patient when they leave hospital. However, it is always best to discuss sharing information with the patient, carer and the healthcare staff. If healthcare staff give general information about an illness, medication or emotional and practical support for carers this does not breach patient confidentiality.

What is meant by ‘lacking capacity?’

This is when a patient is not able to understand and use the information they are being given about their care. Healthcare staff would then provide the best care and would often involve a carer in decisions about that care.

Power of Attorney or Guardianship

Some carers have a Welfare Power of Attorney or have legal Guardianship for the person they care for. As long as these are registered, the carer has the right to make decisions about the patient.

Please contact the Practice if you wish further information.

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