Due to the demand on our services and reduced human resources as a result of the Covid-19 pandemic we are currently having to modify some of our services as advertised on our website. Please DO NOT come to the surgery unless you have been advised to do so by a member of our clinical team or if you have a pre-arranged appointment. If you need any further detail regarding any of our services please contact us for advice on 01294 441441 general enquiries.

Medicines are NOT in short supply. Please only order the medicines that you need. Do NOT order all medicines every time.
Pharmacies are extremely busy so please allow at least FIVE days after ordering medicines before collecting from your nominated pharmacy.

Removal of Patients from our List

It is our policy not to remove patients without serious consideration. If a patient has a serious continuing medical condition, removal will be postponed until the patient’s condition stabilises.

Possible grounds for consideration of removal include:

  1. Physical violence to staff, Doctors or other patients
  2. Threat of violence to staff, Doctors or other patients
  3. Abusive or disruptive behaviour including whilst under the influence of alcohol or drugs
  4. Theft from surgery, staff, Doctors or other patients
  5. Criminal damage to our Practice
  6. Dangerous dogs posing a real or potential hazard on home visits
  7. Altering documents e.g. prescriptions, insurance certificates
  8. Defamation of Doctors or staff
  9. Misuse of appointments
  10. Misuse of home visits
  11. Moving outwith the area
  12. Any other breakdown of the bond of trust between Doctor and patient

It should be noted that if a patient does not attend for their appointment they will not be given another one for 48 hours. In the event of a patient not attending on three occasions they will receive a letter advising them that if they miss another appointment they will be removed from our Practice list.

In some cases we reserve the right to remove other members of the household. We will continue to be responsible for the patient’s medical care for a period of up to 8 days from the date of notification to Practitioner Services or until the patient registers with another doctor, whichever is the sooner.

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