Due to the demand on our services and reduced human resources as a result of the Covid-19 pandemic we are currently having to modify some of our services as advertised on our website. Please DO NOT come to the surgery unless you have been advised to do so by a member of our clinical team or if you have a pre-arranged appointment. If you need any further detail regarding any of our services please contact us for advice on 01294 441441 general enquiries.

Medicines are NOT in short supply. Please only order the medicines that you need. Do NOT order all medicines every time.
Pharmacies are extremely busy so please allow at least FIVE days after ordering medicines before collecting from your nominated pharmacy.

Welcome to Townhead Surgery

Townhead Surgery

We provide comprehensive NHS primary care services to help you manage your health and well-being.

Our aim is to provide a high quality, caring and personal healthcare service to our whole patient population by:

  • Putting our patients at the centre of what we do
  • Having a highly qualified and trained multi-professional integrated primary Healthcare Team
  • Offering our services in a safe, supportive and suitably equipped environment, using technological advances in healthcare systems for our patient’s benefit
  • Elderly or Infirm patients – if you are unable to climb our stairs we can make arrangements for you to be seen downstairs. Please organise this when booking in for your appointment
  • For same day appointments, advice and prescriptions please let us know by 11am!

We work very closely with our allied Community Nursing, Health Visiting and Specialist Teams to ensure your care is co-ordinated to the highest of standards. We welcome any comments or suggestions you may have.

Patient Access

Request repeat prescriptions online

The practice has now enabled Online Access to allow ordering of your usual regular repeat prescriptions.

News & Announcements

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Alert

COVID-19 Update

GP practices are still working differently due to COVID-19.

Despite the easing of some restrictions, the pandemic is not over. GP practices are still open and are now busier than ever before. Practices are not yet able to deliver the same level of service as they did before the pandemic.It is vital that we protect staff, patients and people in our communities by keeping physical contact to a minimum. Practices are prioritising the patients who have the greatest clinical need and are the most vulnerable, and introducing measures to help limit the number of people in the practice at any one time for safety reasons.
Your appointment
All requests for appointments are being triaged. Triaging is a really important process because it means that people are being seen in the safest way possible for them. This means a clinician will assess what is the most appropriate for each patient:
Who needs to be seen in person
Who can have a telephone consultation
Who can be seen via video call
Who can get the right care from a community pharmacist
There are less face to face appointments available because infection control procedures are in place, such as enhanced cleaning between patients. This also means appointments take longer. These procedures are vital –people coming into GP practices are already unwell.

The right care
GP reception staff are a vital part of the health care team and may ask personal questions to direct you to the best support. This was the case even before the pandemic. Many GP practices have highly skilled multi-disciplinary team members within the practice including nurses, mental health practitioners, physiotherapists and pharmacy staff. You will be directed to the right person who can provide you with the right care.
Lets work together
Our health services are still under enormous pressure.
Self-help information is available at www.nhsinform.scot
In a medical emergency, always dial 999 and ask for an ambulance. If you need emergency care but are not in imminent danger, you should call 111.

COVID RULES – The following rules still apply in General Practice

Wearing of face coverings by patients and the public (unless you are exempt)

Physical distancing of 2 metres in waiting rooms

Contact the Practice by telephone in the first instance

Wearing PPE by staff

Screening of all patients for COVID 19 symptoms

Please do not attend any appointments at the surgery if you have a cough or fever without speaking to us on the phone first. Do not arrive any earlier than 5 minutes prior to your appointment time and attend alone unless you require assistance.

Our doors will be open at 9:00am and with immediate effect we will be closing at 5.00 pm Monday to Friday until further notice.

COVID Vaccination Status for Travelling Abroad

Do not contact your GP practice about your coronavirus vaccination status. GP’s cannot provide letters showing your coronavirus vaccination status.

NHS inform – Get a record of your coronavirus (COVID-19) vaccination status – Scotland

NHS UK – Coronavirus (COVID-19) vaccination status for travelling abroad – England 

Facemask Exemption Information for Travel

Please do not contact your GP Practice to ask for face covering exemption letters as this is not something that your GP can provide. 

As per Scottish Government guidelines exemption certifications are not required, however, should you need this for travel purposes for any Airline you can request a free face covering exemption card by phoning 0800 121 6240 or through the NHS Scotland exemption card website. Face Covering Exemption Card Scotland

Visit NHS Inform for the latest guidance on coronavirus COVID-19, including symptom checker, self-care and social distancing.

If you have severe COVID-19 symptoms and need further advice call NHS 24 on 111 — not the surgery.

At this time please do not go to the surgery, unless your are advised to do so by a member of the Practice team.

Isolation Notes are available online from NHS 111, if you are self-isolating and need a note for your employer.