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Help Us to Help You

We have made some changes to our appointment system at Townhead Surgery

We now have two Nurse Practitioners who have had specialist training to allow them to independently see and treat a range of medical conditions

Our practice nurses can also see a range of minor ailments

When you contact the surgery either at the desk or on the phone it helps us if you can provide some information about why you are calling or the problems you are having

Health Care Assistants can take blood, give injections and carry out other tests and procedures

We can use this information to offer you an appointment with the person who can help you best

You may be offered an appointment with any member of the practice team it will not always be a doctor

Within Townhead Surgery we have a large team of Health Care Professionals including Doctors, Practice Nurses, Nurse Practitioners, Health Care Assistants, Midwives, Health Visitors and Dietitians

If the person you are seeing is not able to solve your problem then there will always be a doctor available so that the issue can be resolved before you leave the surgery

Each member of the team has different skills and can help in different ways

Other practices in the local area use a similar system and it has made a positive impact on their appointment availability we hope our changes will help at Townhead in a similar way

We already ask for information when patients request home visits or urgent appointments so many patients are used to doing this already, for some patients this will be a change


© Townhead Surgery 2013-2017