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How To


Register with the Practice

Application to register can be made via the reception desk. Any patients registered with another local practice may be asked for additional information in support of their application to join our practice list.

At the time of registering you will be notified of your right to express which doctor you wish to receive services from. Where possible we will endeavour to grant this request.

See Your Doctor

Please note that patients are seen at the surgery by appointment only. You are free to attend any of the doctors irrespective of whom the doctor you are registered with as named on your medical card. All patients who need to be seen on an urgent basis will be seen that day, although not necessarily by his or her own doctor. Please reserve these requests for matters which cannot wait for a routine appointment.

Home Visits

Requests for non-urgent visits should be made before 10am. Patients are expected to come to the surgery if at all possible as there is a better range of facilities available on the premises.

Appointments

Please note that you are seen at the surgery by appointment only. You are free to attend any of the doctors. The doctors are available most days of the week, however, some of the doctors do not work on a full time basis and will therefore be days of the week when they are not on duty. One day every two weeks each doctor will be doing house calls all day and therefore will not have surgery appointments that day. If you need to be seen on an urgent basis you will be seen that day, although not necessarily by your own doctor. Please reserve these requests for matters, which cannot wait for a routine appointment.

Appointments System

To avoid your disappointment please note that an appointment is for a consultation about one condition only.

Routine Appointments

Our appointments can be booked up to four weeks in advance. These are 10-minute appointments that are available morning and afternoon Monday to Friday.

Same Day Appointments

These appointments are available every day. However, the number available varies from day to day. These appointments are subject to availability.

Telephone Consultation Appointments

These appointments are available morning and afternoon Monday to Friday. These appointments can be booked up to four weeks in advance. We also offer a small number of same day telephone consultation appointments. Patients are able to arrange a telephone consultation with their doctor, which may be appropriate for such things as discussing test results, medication changes and discussing minor illnesses such as coughs and colds.

General Telephone Advice

General advice about problems can be obtained from one of our experienced nurses or Nurse Practitioner. The nurse will call you back when available. Alternatively you can telephone NHS24 for general advice on 111.

Nurse Appointments

Our Practice Nurses and Nurse Practitioners are available by appointment every day of the week. These can be booked directly by you by telephoning appointments on 01294 441441 or by making the request in person at the front desk.

Unwanted Appointments

On average 27 GP appointments, 26 nurse appointments and 12 Phlebotomist/HCA appointments per week could be freed up if patients were to cancel in plenty of time. This would prevent delays in other patients receiving appointments and appropriate treatment. To cancel an appointment please telephone: 01294 441441 and select option 6 when prompted. For your convenience appointments can be cancelled out of hours by telephoning this number.


© Townhead Surgery 2013-2017